Refund policy

At Seal The Deal, we are committed to providing high-grade products and exceptional customer service. If for any reason you are not completely satisfied with your purchase, we are here to help. Please read our refund policy below:

1. Returns

Eligibility:

  • To be eligible for a return, your item must be unused and in the same condition that you received it.
  • The item must be in the original packaging.
  • Proof of purchase or receipt is required for all returns.

Time Frame:

  • You have 30 calendar days from the date you received the item to initiate a return.

Non-Returnable Items:

  • Custom orders or special requests.
  • Items that have been used or altered in any way.
  • Products purchased through third-party vendors or retailers.

2. Refunds

Process:

  • Once we receive your item, we will inspect it and notify you that we have received your returned item. We will inform you of the approval or rejection of your refund.
  • If your return is approved, we will initiate a refund to your original method of payment.
  • You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Partial Refunds:

  • In certain situations, only partial refunds may be granted (if applicable):
    • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
    • Any item that is returned more than 30 days after delivery.

3. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at seal.the.deal.service@gmail.com and send your item to:Seal The Deal29 Myrtle Street, Murwillumbah, NSW, 2484

4. Shipping

Return Shipping Costs:

  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  • If you receive a refund, the cost of return shipping will be deducted from your refund.

Shipping Errors:

  • If the return is due to our error (you received an incorrect or defective item, etc.), we will cover the cost of return shipping.

5. Contact Us

If you have any questions on how to return your item to us, contact us at seal.the.deal.service@gmail.com.Thank you for choosing Seal The Deal. We value your business and are committed to your satisfaction.